Paying it Forward: Resiliency for Success
Paying it Forward: Resiliency for Success
Two astronauts wait till Feb 2025 after Starliner returned Sept 7. Quality is getting the astronauts home safely. Does your for-profit or non-profit deliver their mission robustly?
81 days into a planned eight day test-drive for Boeing’s Starliner, two astronauts will wait six more months till SpaceX’s next resupply to get home. Their empty Starliner limps home much sooner. 1
Optimizing too much leads to failure without holistic consideration for mission success.
Boeing’s new CEO walks the floors in Seattle – and their other factories.
“People, Process, Product,” the mantra Marcus Lemonis shared from 2013-2021 on CNBC.
“The Profit” TV show is available online via YouTube or marcuslemonis.com/watch-listen. I highly recommend leaders make time for a refresher or first viewing.
Quality was imperative in selling early microprocessors to General Motors. Proudly, Motorola shared our <100 ppm (parts per million).
“That’s not quality,” GM’s chief engineer said. “Quality is getting your mother-in-law home through fifty miles of snow.”
Ordered a burger on a restaurant’s app and waited too long in my space. I entered the restaurant and waited in line. Asking for a manager, I learned that of six scheduled workers only two clocked in. What if this was your business?
People, Process, Product; thinking of serving the customer would flag labor shortfalls. Resiliency could be accomplished if the manager could have the app direct pickup drivers to drive thru due to no staff for “park & wait.”
But that means the folks that design the system have to understand how the business works -- and fails -- with the current people, process and product. Then processes, people and product can be “strengthened” to improve the “resiliency” of the system. Customer engagements will be successful, independent of issues.
Imagine a volunteer serving dozens of hungry seniors with hot meals and conversation. I delivered Meals on Wheels for three+ years – for the smiles!
Congratulations to Catholic Charities for their ten years of changing lives locally.
Thank you to Hotter ‘n Hell. Attracting 7,500 riders to the #1 Bike Race in the USA without serious injury is a testament to the people, process and product as delivered by an outstanding community of volunteers.
Should US Hwy 287 be an interstate? Learn about the issue and comment till Sept 16: See the "US 287 Corridor Interstate Feasibility Study" and the interactive map at www.txdot.gov/projects.
Need a hero? Ask a leader to share their thoughts. Then you own it!
Be a hero, give an hour.
The Wichita Falls Southwest Rotary Club relies on Road to College students/mentors and Optimist club members to place 800 flags for the start of our Labor Day display through Patriot Day, 9/11. Two other Wichita Falls Rotary clubs put out another 2,000-plus flags with several dozen volunteers from Sheppard AFB helping. Sept 4, 2023 Photo: Cafe con Leche, Road to College.
Published Wichita Falls Times Record News, Trends Section, Sunday September 8, 2024.
Author’s note: Thank you to all heros: Among my heros, volunteers like those who place flags to honor others. Labor Day is a day to honor the economic and social contributions of workers to the country's strength, prosperity, and well-being. Patriot Day, 9/11, is recognized as a National Day of Service and Rememberance marking the anniversary of the USA terrorist attacks of 2001.
Email received from reader (and friend) picked up Sunday print edition at retail Saturday evening: “To which I would add, redundancy. And persistence! And enthusiasm.”
Readers are amazing and make me try harder. Ganbatte mas!
Jack Browne is a community volunteer and former technology sales and marketing executive who worked 40 years at Motorola, MIPS Technologies and other companies. How are the children doing?
After print deadline: The Boeing capsule, named Calypso, returned to Earth early Sept 7th morning, touching down in the New Mexico desert at 12:01 a.m. EDT (0401 GMT; 10:01 p.m. local time on Sept. 6).