Paying It Forward: Serve Who, What, When, Where, Why, How?
Paying It Forward: Serve Who, What, When, Where, Why, How?
Steve Jobs, “Who are you and why do I need you?” Do clients rate you as 5 Star? Dreams, values and process; inspire Excellent Communities through attraction, engagement, and shared successes.
Apple founder & CEO Steve Jobs, challenged me, “Who are you and why do I need you?” Not what you expect meeting your largest and most important customer!
So, how do you answer for your nonprofit? How is that working for you? More money, volunteers than you can use? All your clients give you five-star ratings as well?
Think about your process. My grocer, Market Street, posts key service ideas where visible only by employees, all the produce is inspected early morning. Love it, Josh! My barber’s sign at Sport Clips, “Treat you the way you want to be treated.” David, when I ask, your employees are always happy to work for you!! That’s why I keep going back to both.
Imagine a process where it goes right 70% of the time. Imagine two independent workers cutting hair, sorting produce. Hmm, when one greets and one cuts or sorts, the customer experience math for two experiences is 70% x 70% = 49% -- I had that with produce and haircuts; neither good, I don’t return.
Too often I see product or service launches without attention to the customer’s side (or supplier’s side). How does your nonprofit, business, government or other entity meet our community’s needs? Serving others makes all stronger. Have a “foundation,” scholarship, community grants, a day a month for employees to volunteer, or something else?
Earlier this week, April 10th and 11th our city, MSU and Chamber of Commerce members met to “Define Our Culture,” answering the question, “Who are we as a community and how do we create a vibrant culture that curates the future?” I’m excited that Steve Sosland, Vice Chancellor for Leader & Culture Development is facilitating the one and half day experience. You will see some amazing insights from these works as so many shared to help define the Wichita Falls best for all.
I also met with LeaAnn and Rita and was introduced to the Education Navigation program from Northwest Campus of Catholic Charities. The program is open to all undergraduate students 18+ without a degree. An on-campus Client Navigator helps students make progress towards their degree with coaching to help with the roller coaster of university, life, work, etc. Eight students are on track to graduate next month from MSU; another 96 students have this support for the Spring 2024 semester at MSU and Vernon College. In 2023, the program served 453 students at 8 community colleges and 3 four-year universities; 144 graduating or transferred to 4-year college. Most others will graduate in 2024 or 2025. Donations, Choose Northwest Campus as designated location:https://secure.catholiccharitiesfortworth.org/site/Donation2?df_id=1480&mfc_pref=T&1480.donation=form1\
Make Wichita Falls better: https://www.facebook.com/groups/servewichitafalls/ 599 in the group; Volunteers match with opportunities posted by nonprofits
How Are the Children Doing? Jack Browne
Published, Wichita Falls, Times Record News, Sunday April 14, 2024